Delete your Kalo account

Last updated: 6 October 2026

From the app (immediate)

Open Kalo and go to Profile › Your account › Delete account and cloud data. Your account and everything synced are erased immediately.

Without the app, by email

Email admin@zuritatech.com with the subject “Delete my Kalo account” from your account's email (Google or Apple), so we can check it's you. You don't need to send us any password or document.

Timing

From the app, instantly. By email, we confirm the deletion within 30 days at most of verifying your identity (the legal deadline is one month).

What is deleted

Your account (Google or Apple identifier, email, purchase token tied to the account and sessions) and all synced data (profile, meals and weights). Dish photos aren't stored on the server, so there is nothing of them to delete.

What is kept

What's on your phone stays on your phone (delete it from Profile › Delete all my data or by uninstalling the app). Anonymous installation data (identifier, scan counter and access status): it is not deleted when the account is deleted and is removed after 13 months of inactivity, like that of users without an account. Encrypted server backups (daily, weekly and monthly, at Backblaze, USA) are kept for up to 12 months, so a deleted item can persist in them for up to that period; they are only restored in case of disaster. Purchases: handled by Google Play, which keeps its own records; Kalo only stores the Premium access status tied to the installation.

Important: your subscription

Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play › Payments & subscriptions › Subscriptions so you aren't charged again.

More information

How we handle your data: Kalo privacy policy.