Delete your Miloop account

Last updated: 6 October 2026

From the app (immediate)

Open Miloop and go to Pet › Account & sync. Tap Delete my account and confirm. It is immediate.

Without the app, by email

Email admin@zuritatech.com with the subject “Delete my Miloop account” from your account's email, so we can check it's you. You don't need to send us any password or document.

Timing

From the app, instantly. By email, we confirm the deletion within 30 days at most of verifying your identity (the legal deadline is one month).

What is deleted

Your account, sessions and devices, preferences, consents and support messages, and the households where you are the only member, with all their pets, health data, photos, documents, routines, appointments and expenses (including files stored on the server). In shared households, the household passes to the longest-standing member, your personal data is unlinked and the others keep their pets.

What is kept

Only what the law requires us to keep, such as subscription purchase records, for the legal period and not linked to your account. Encrypted backups keep deleted data for up to 12 months (retention of up to 14 daily, 8 weekly and 12 monthly) and are only restored in case of disaster. What's on your phone stays on your phone: delete it from Pet › Privacy or by uninstalling the app.

Important: your subscription

Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play › Payments & subscriptions › Subscriptions so you aren't charged again.

More information

How we handle your data: Miloop privacy policy.